Terms of service
TERMS OF SERVICE
Welcome to Hometown Collective Apparel. By accessing our website or placing an order, you agree to the following terms.
ORDERS & PAYMENT
All orders must be paid in full at checkout unless otherwise arranged in writing for an organization, club, team, or approved custom order.
We reserve the right to refuse or cancel an order due to product availability, pricing errors, artwork concerns, production limitations, or other circumstances that prevent us from completing the order as intended. If Hometown Collective Apparel cancels a paid order, the applicable payment will be refunded.
CUSTOM & PREORDER MERCHANDISE
Many Hometown Collective Apparel products are made or produced specifically for the customer, team, club, organization, fundraiser, or event.
Production generally takes approximately 2 weeks, although timelines may vary depending on product availability, order volume, customization, supplier availability, and production method.
Production time is separate from shipping transit time.
CUSTOMER-SUPPLIED INFORMATION
Customers are responsible for reviewing all information submitted with an order, including size, color, personalization, spelling, names, numbers, quantities, and other selections.
Hometown Collective Apparel is not responsible for errors resulting from information submitted incorrectly by the customer.
ARTWORK & MOCKUPS
Digital mockups are provided as visual representations. Final garment color, print color, scale, and placement may vary slightly due to screen displays, garment sizing, manufacturing variations, and the production process.
For custom projects requiring artwork approval, approval authorizes Hometown Collective Apparel to proceed with production.
TEAM, CLUB, FUNDRAISER & EVENT ORDERS
Certain collections may have designated ordering deadlines or preorder windows. After an ordering window closes, merchandise will enter production.
Orders may be shipped individually, picked up locally, or distributed through a participating team, club, organization, fundraiser, or event as specified for that particular collection.
SHIPPING & PICKUP
Customers are responsible for providing accurate shipping information.
Once an order has completed production, shipping transit times apply separately. Local pickup customers will receive notification when their order is ready and should not arrive for pickup before receiving that notification.
RETURNS & CANCELLATIONS
Custom, personalized, preorder, team, club, fundraiser, and event merchandise is subject to our Return & Refund Policy. Orders generally cannot be changed or canceled once production has begun.
INTELLECTUAL PROPERTY
Hometown Collective Apparel respects the intellectual property rights of others. Customers or organizations submitting logos, artwork, photographs, trademarks, names, or other materials for reproduction represent that they have the necessary permission or authority to use those materials.
WEBSITE INFORMATION
We make reasonable efforts to keep product descriptions, pricing, availability, and other website information accurate. We reserve the right to correct errors, update information, or modify products and pricing when necessary.
CONTACT
Questions regarding an order or these Terms of Service may be directed to Hometown Collective Apparel through the contact information provided on our website.