Refund policy

RETURN & REFUND POLICY

Because many Hometown Collective Apparel products are custom-made, produced to order, or created specifically for a team, club, fundraiser, or event, all custom and preorder merchandise is final sale.

CUSTOM, TEAM, CLUB & PREORDER ITEMS

Custom, personalized, team, club, fundraiser, event, and preorder items are not eligible for returns, exchanges, or refunds once the order has entered production.

SIZE SELECTION

Customers are responsible for selecting the correct size when placing an order. Because items are produced specifically for each order, we cannot guarantee exchanges due to incorrect size selection. Please review available sizing information carefully before ordering.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We stand behind our work. If your item arrives damaged, defective, or different from what you ordered due to an error by Hometown Collective Apparel, please contact us within 7 days of receiving your order.

Please include your order number, a description of the issue, and photos when applicable. Once reviewed, we will work with you to provide an appropriate replacement or resolution.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible. Changes or cancellations may be accommodated only if production has not yet begun. Once an order has entered production, it cannot be changed or canceled.

COLOR & PRODUCT VARIATIONS

Actual garment colors, print colors, placement, and sizing may vary slightly from digital mockups or photographs. Minor variations associated with apparel manufacturing and custom production are not considered defects.

QUESTIONS

If you have questions about an item, sizing, or your order, we encourage you to contact Hometown Collective Apparel before placing your order.